Q: Can I use your services for just a portion of my business?
A: Yes, I Educate you consultants provider you with different solution for all your business needs. It is entirely up to you which of these solutions you would like to use to improve your business productivity.

Q: Where Business Productivity Consultation is held?
A: Our Consultants will come to you either at your place of business or your home to deliver these consultations at your convenient between our business hours 9am – 7pm.

Our outside business hours bookings must be made before 5pm.

Q: Will you force me to upgrade before my organization is ready?
A: No, One of the key values of the I Educate you services is the ability to get the latest technology features and represent it to its clients. Our consultants will work with you to ensure you are notified of changes ahead of time and allow adequate time for preparation of your business or organization to take advantage of such services. You will have enough to time to evaluate these services to make the right decision for your business or organization.

It is entirely up to you to make the decision to move forward with today’s technology world. We do not force any of our clients to make any changes in their business or organization.

Q: Do I have to have a computer to benefit from your Business Productivity Strategies?
A: No. Because our consultants are highly skilled in many part of the business. We can save you on your telecommunication (landline Phone, FAX or/and Mobile), time management etc.

Q: Do I have to have an online business to be eligible for Business Productivity Strategies?
A: No, Regardless of online or offline business we are able to assist you.

Q: What business industries are you able to help?
A: Regardless of nature of your business we are able to assist.

Q: Do I have to have a business to be eligible for Business Productivity Strategies?
A: No, whether you are thinking of starting a new business, you just started a new business or you have been in business for several years our professional consultants are able to assist you.

Q: Does your Business Productivity Strategies ONLY help business owners?
A: No, we are able to help the business owner and all his/her staff to ensure improving the business productivity.

Q: How do I buy the Business Productivity Online?
A: The Business Productivity is not a package that suits every business. Our unique product is tailored for your business. A meeting with one of our consultants is essential.

Q: How much in total can you save my business?
A: The Business Productivity plan needs to be tailored to the special needs of your business. To learn how much you can save, a meeting with one of our consultants is essential.

Q: How much Business Productivity cost?
A: The Business Productivity strategy starting at $295.00 AUD for first initial two hours meeting. Hourly rates apply for additional hours.

Q: How much in total Business Productivity cost?
A: This may vary with the size and scope of your business. Our unique product is tailored for your business. A meeting with one of our consultants is essential.

Q: How much is your hourly rate?
A: The Business Productivity strategy starting at $295.00 AUD for first two hours and you will be charged $99.00 per hour for any additional hours in same day.

Any future consultancy will be charge at same rate of $99.00 per hour include GST and additional $40.00 Travel for clients within 50km of Melbourne CBD.

Q: Which area I educate you will cover?
A: At the moment we are only covering Victoria with potential of expansion to WA. Our consultants will visit you on radius of 50km of Melbourne CBD for standard charges. For greater Melbourne customers additional travel charges will apply and we are currently covering up to 120km radius of Melbourne CBD for only additional travel charge of $99.00 AUD Including GST.

Q: Who can I contact incase of emergency?
A: As our client, you will have a nominated consultant that has worked with you step by step and you would be provided with his / her contact details.

In case of unavailability of your nominated consultant, you can contact us via our hotline and the consultant on call will return your call as soon as possible.

Q: How much do I get charge incase of emergency?
A: If you are an iConnect member, you are entitle of free 30 minutes phone support between 9 am – 7pm. Also as a member you get discount on our hourly rates from $99.00 per hour to $77.00 AUD including GST.

For non iConnect member customers, Fee of $35.00 AUD per hour applies for all phone and remote supports and standard $99.00 AUD per hour for onsite support plus travel.

Q: What do I get as a iConnect member?
A: As an iConnect member you get 24/7 access to all our online training to recap our productivity strategies or learn new strategies. Our online training provides you with full documentation of our strategies and videos of all other service providers. Links to most useful business sources to enhance your business. You get a free 30 minutes per week phone support between 9am – 7pm from your nominated consultant and over 20% discount rate of hourly rates.

Q: Do I have to subscribe to iConnect?
A: No, You don’t have to subscribe to our iConnect member site to be our client. We highly suggest you do subscribe to the iConnect member site after you become our customer to benefit from our online services.

This program also is design for non Melbournian clients whom don’t have any access to our consultants face to face.

Q: How much iConnect membership cost?
A: IConnect membership cost you only $1.10 per day. You are charged in quarterly amount of $100.73 AUD including GST

Q: Can I pay my iConnect membership yearly?
A: Yes you can! You will also get a 10% discount. Total yearly cost is: 401.5 AUD include GST and you can make a one of payment of $365.00 AUD that is saving of $36.5 AUD

Q: What payment methods do you use for iConnect membership?
A: Our site has an online payments system, you can use your PayPal, Visa or Master cards to make your payment.

We do also accept cheque and direct deposit. Please click here for all your options.

Your membership will not activate till payment is cleared in our account.

Q: Can I cancel my iConnect subscription? What steps are involved?
A: Yes, In order to cancel a subscription, you must contact I Educate You online.

You have 30 days to cancel your subscription after placing your order during the initial subscription term, but you will not be refunded for the first month of your subscription.

If you choose to terminate your subscription after the 30-day cancellation window during the initial subscription term, you are only entitled to a credit or refund for half that subscriptions remaining term.

E.g If you made the payment of $365 for year and after 10 months you would like to cancel. You can simply request it online and as you have paid $1 per day, remaining days assuming they are 30 days months, you are entitle to 60 days half price refund for $30.00 AUD

Q: Whom should I contact for help?
A: Please contact your nominated consultant first. If He/She is not available then contact our hotline for assistance.

Q: How often do I pay?
A: Subscriptions to online services sold here are paid quarterly. You can use a credit card for payment. If you choose to pay yearly, you will also get a discount.

Q: How long is the subscription term?
A: Subscriptions are for 12 months. For details on term length, renewal, and cancellation please download the iEducateYou Online Subscription Program Policy Guide

Q: Do you fix my computer or devices?
A: As we are not selling you any hardware devices, we do not provide any warranty or support on your devices. For any of your hardware or software issues please contact your manufacturer, reseller or service provider.

Q: How can (I Educate you) be sure that my data is secure?
A: Businesses must use a combination of technology and processes to help protect their messaging and collaboration environment from internal and external security threats. These threats use an array of attack vectors that require the establishment of multiple layers of protection. The threats are also constantly evolving in an effort to expose weaknesses in old defenses, thus requiring the use of multiple technologies.

Depending to which provider you choose for your Data storage, your security level varies. (I Educate you) doesn’t have access or store your data or providing you with Data Storage place. We only offer you different solution providers that do provide these services and help you to choose the right one for your business.

We have no affiliation, partnership with any of service providers.

Also you data security on your device depends on what firewall, antivirus or Internet security system you have in place.

Q: Which mobile service provider do you recommend?
A: There is no mobile service provider that suits every business. Hence after our initial consultation we provide you with all your options, advantage and disadvantages (cost, stability, customer service and coverage)

We are not affiliated to any mobile service provider.

Q: Which communication provider do you recommend?
A: There are many communication providers are available in Australia and not all of them has the perfect package for each individual business needs and not all of them cover all Australia. After a careful analysis of your business and your geological location we offer you all your options, advantages and disadvantages (cost, reliability, customer service and availability)

We are not affiliated to any telecommunication service provider.

Q: How many hours Business Productivity Consultancy do I need?
A: Depending to your business needs these hours are varied. Minimum consultation is for two hours to identify your needs, analyze your business and provide you with improving business productivity strategies and usually you would need another four for implementation and training of correct use of the systems.

However if you have larger or more complex business these hours can extend to implement new systems to your current systems and train yourself and your staff.

Q: If I want saving on my phone system, do I have to change provider? Can I keep my numbers?
A: To reduce cost, changing provider is not always necessarily. We try our best to provide you with a solution to ensure keeping your current number, avoid changing the provider you are comfortable with, yet save you a great deal of money.

Q: What hardware do you recommend?
A: Today’s market is flooded with all different devices from all well known brands. Every business has different needs and different hardware suits different business. After a careful analysis of your business and understanding all your needs and costs. We offer you our recommendation for the best solution to reduce your cost and improve your productivity.

We are not affiliated to any hardware manufacturer.

Q: Do you prefer PC (Microsoft Operating systems) or MAC?
A: Both companies have their advantages and disadvantages. Depending on your business needs each company can offer you different services. We do not convert any of our clients from one system to another. Our business productivity strategies are design to work with your current system.

We are not affiliated neither with Microsoft nor with Apple Inc.

Q: What smart phone should I buy?
A: Depending to your business needs and your budget you can choose the right phone for your business. However before analyzing your business and understand all your needs, we are unable to provide you with a right answer.

We are not affiliated with any phone manufacturer.